BSA 310 Week 5 DQs
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BSA 310 Week 5 DQs
Discussion Questions
Based on the article by Thakur et al. (2006), define a customer relationship management (CRM) system. Identify and explain the seven critical questions a firm needs to answer before implementing a CRM system.
Based on Welch and Kordyshs (2007) article, what are the seven best practices for Enterprise Resource Planning (ERP) implementation? Describe two of the best practices in greater detail.
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