Hospitality Information Systems Direct Reservations

Hospitality Information Systems: Direct Reservations

University of Phoenix

BIS 303

Direct reservations tool comparison was created to compare single reservation methods with reward programs reservation methods. Two hotels were used to for the comparisons; Hyatt and Hilton. The summary will analyze similarities and differences found between the two hotels; and also between the two reservation methods by way of a matrix comparison tool. Also, we will answer how organizations leverage the information gathered to form a aggressive edge; and how reward programs support those goals more effectively than single, direct reservations.

Competitive Advantage

Competitive advantage can be derived from various sources. The information that Hyatt and...