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BHM320 - Management of Health Programs

Module 5 - SLP

Quality Management and Accountability

SLP: Final Part

This is the final part of applying information that you gained in your interview of a healthcare manager. Please answer the following questions:

1. Describe the program's quality improvement model.

2. Discuss with your interviewee procedures used to address quality assurance in the healthcare program.

3. Discuss what issues have impacted quality of services (e.g. economics, human error, technology, etc.)

4. Determine how accountability for quality assurance services is assessed.

5. What measures are in place to ensure that quality services are provided by employees of the program?

You may also want to include other themes that were presented in this module related to quality assurance and accountability. Please summarize how conducting this interview helped you understand the role of the healthcare manager in being responsible for the delivery of effective and efficient healthcare services.

Expectations

Assignment Expectations:

1. Be sure to conduct additional research to gather sufficient information to familiarize yourself with the facts of the case and be sure to justify/support your position.

2. Limit your responses to a maximum of three pages.

3. Please support your discussions with scholarly support (3-5 references). Be sure to properly cite all references.

4. Apply critical thinking skills the the assignment component.

5. I will grade your paper on your ability to address the assignment criteria listed above with depth and breadth of discussion. I will also critique your writing format (i.e. proper reference citations, spacing, etc.).

Your case paper will be further evaluated based on the following criteria:

Precision (Excellent; Good; Average; Poor)

•Each question and or assignment requirement is addressed in the paper

•Accuracy of your answers, key points and supporting discussion

Clarity (Excellent; Good; Average; Poor)

•The paper is well organized, concise, reads clearly, and it is not confusing.

Breadth (Excellent; Good; Average; Poor)

•The paper presents appropriate breadth covering the assignment questions/requirements

Depth (Excellent; Good; Average; Poor)

•Presents key points that lead to deeper matters and issues

•Integrates several points into coherent conclusions

Critical Thinking (Excellent; Good; Average; Poor)

•The paper demonstrates good understanding and synthesis of the module background material

•Logically incorporates key concepts presented in the background material into the overall analyses, key points and supporting discussions

•Presents well-reasoned conclusions and position as well as convincing arguments in support of the same

Writing Mechanics

•Grammar (Excellent; Good; Average; Poor)

•Spelling (Excellent; Good; Average; Poor)

•Vocabulary (Excellent; Good; Average; Poor)

•Referencing (Excellent; Good; Average; Poor)

Additional considerations to keep in mind while working on your case assignments:

Originality and Use of directly quoted material

•The purpose of each assignment is for you to present your understanding and synthesis of the background material and key concepts. Accordingly, this must be accomplished substantially in your own words.

•Use directly quoted material sparingly and only when preserving the exact words of an author is necessary. For purposes of this course, rarely should directly quoted material represent more than 5-10 percent of your entire case paper’s content. Composing a paper patched together from mostly quoted material is not acceptable.

•Be sure to properly reference all directly quoted material and include the in-text citations. All paraphrased information also requires reference citations at the end of the paraphrased section.

Grades

•A paper that answers all assignments questions and supports the same with good key points, well supported discussions and quality references will earn a solid “B” grade.

•Please remember that “A” papers are exceptional works that go beyond just answering the questions and provide insightful answers.