BHM320 - Management of Health Programs

Module 3 - SLP

Conflict Management Within the Program

SLP: Third Part

As long as there are people in a setting, there will be conflict. There are many types and many solutions. The most important point about conflict is that if it goes unresolved, it will impact the success of an organization or program. Using information from the module readings and your interviewee as well as from yourown research, please respond to the following questions.

1) Describe some of the conflicts that the program has experienced. (Were there more at the program's inception or at some other stage of the program?)

2) Identify what type of conflict this is.

3) Discuss the impact of this conflict on the program's effectiveness. (Were there any negative patient outcomes?)

4) Describe the steps that were taken to end the conflict.

5) What was the end result - was it resolved? If not, what has happened to those in the program who were involved in the conflict?

Assignment Expectations:

1. Be sure to conduct additional research to gather sufficient information to familiarize yourself with the facts of the case and be sure to justify/support your position.

2. Limit your responses to a maximum of three pages.

3. Please support your discussions with scholarly support (3-5 references). Be sure to properly cite all references.

4. Apply critical thinking skills the the assignment component.

5. I will grade your paper on your ability to address the assignment criteria listed above with depth and breadth of discussion. I will also critique your writing format (i.e. proper reference citations, spacing, etc.).

Your case paper will be further evaluated based on the following criteria:

Precision (Excellent; Good; Average; Poor)

•Each question and or assignment requirement is addressed in the paper

•Accuracy of your answers, key points and supporting discussion

Clarity (Excellent; Good; Average; Poor)

•The paper is well organized, concise, reads clearly, and it is not confusing.

Breadth (Excellent; Good; Average; Poor)

•The paper presents appropriate breadth covering the assignment questions/requirements

Depth (Excellent; Good; Average; Poor)

•Presents key points that lead to deeper matters and issues

•Integrates several points into coherent conclusions

Critical Thinking (Excellent; Good; Average; Poor)

•The paper demonstrates good understanding and synthesis of the module background material

•Logically incorporates key concepts presented in the background material into the overall analyses, key points and supporting discussions

•Presents well-reasoned conclusions and position as well as convincing arguments in support of the same

Writing Mechanics

•Grammar (Excellent; Good; Average; Poor)

•Spelling (Excellent; Good; Average; Poor)

•Vocabulary (Excellent; Good; Average; Poor)

•Referencing (Excellent; Good; Average; Poor)

Additional considerations to keep in mind while working on your case assignments:

Originality and Use of directly quoted material

•The purpose of each assignment is for you to present your understanding and synthesis of the background material and key concepts. Accordingly, this must be accomplished substantially in your own words.

•Use directly quoted material sparingly and only when preserving the exact words of an author is necessary. For purposes of this course, rarely should directly quoted material represent more than 5-10 percent of your entire case paper’s content. Composing a paper patched together from mostly quoted material is not acceptable.

•Be sure to properly reference all directly quoted material and include the in-text citations. All paraphrased information also requires reference citations at the end of the paraphrased section.

Grades

•A paper that answers all assignments questions and supports the same with good key points, well supported discussions and quality references will earn a solid “B” grade.

•Please remember that “A” papers are exceptional works that go beyond just answering the questions and provide insightful answers.

Please be sure to provide at least 3 citations of sources consulted in preparing your paper in the body of the actual document itself (i.e., in addition to furnishing a reference list). Remember, any statement that you make that is not common knowledge or that originates from your synthesis or interpretation of materials you have read must have a citation associated with it. For guidelines on in-text citations, visit the following web site: