BCOM 275 Week 1

Individual Exercise 1.1

Complete exercise 1.1 from Ch. 1 of Communicating in the Workplace.

Choose two misunderstandings you experienced and fill out the chart for these.

Respond to questions 1 and 2 shown under the chart for each example of a misunderstanding. In your response, include the following:

Cite a meaningful misunderstanding rather than a general or less material misunderstanding.

Use business- or work-related examples rather than personal ones. Identify the roles of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth.

Discussion Questions

Which step in the communication process do you consider to be the most important? Why do you think this? Which of these steps is the most uncomfortable for you? Why is this? How might you work to change this?

How has technology changed the communication process? Has technology changed the way people communicate in business? Provide examples

What are some ways in which receivers of messages provide feedback when listening to or reading a message? What effect does this have on the message? Provide examples.

What are some ways in which senders might receive feedback from their messages? How might this feedback affect the sender and the message? Why is this important?