HRM 530 Strategic Human Resource Management August 25, 2014

Justify the use of a needs assessment of your companys proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. Employees in today's work environment are required to be skilled in performing complex tasks efficiently, in a safe and cost-effective manner. Training is one performance tool that can be used for improvement when employees are not performing up to a certain standard or at an expected level. The purpose of a training needs assessment is to identify performance requirements and the knowledge, skills, and abilities of each employee, that are required by the...