Assignment 4 HR Training Class New Employee Customer Service Training Imagine that you are a member of the HR department of a small retail company asked you to a new employee customer service training
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Assignment 4 HR Training Class New Employee Customer Service Training
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
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Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
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Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
- Justify why you selected the training method that...
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Published On:
10/25/2014
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