Applying QFD in a Managed Care Organization reflective summary Read the case study found in your textbook on page 358, Applying QFD in a Managed Care Organization Write a reflective summary associated to this case study.

Applying QFD in a Managed Care Organization

Applying QFD in a Managed Care Organization To improve total quality and the overall performance of an organization, it is critical to link the products and services to the processes of their production and the end user. Quality Function Deployment (QFD) involves the process of providing superior services to consumers meeting their needs. It requires the translation of customer requirements into the appropriate technical requirements for every stage of service delivery. To understand the importance of QFD, it is...