Western Governors University Application of Strategic Leadership & Future Delivery Models C163

The hospital of my choice that I will be providing the HCAHPS scores for is Sentara Leigh Hospital located in Norfolk, Virginia. This facility is a not-for-profit healthcare organization that focuses on acute care. This facility has a very high rate of patient satisfaction, indicating that discharged patients would recommend this hospitals to others.
In comparing the scores of Sentara Leigh Hospital to the state and national averages, Sentara Leigh is well above average in all the categories and is rated at four out of five stars. The average for Virginia and national averages for communication amongst nurses to patients currently is about 80%. (Sentara Leigh Hospital, 2016) The...