A Business Proposal to Improve Efficiency and Customer Satisfaction

HCS/325

Importance of Teams Problem As the manager of a busy call center for a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional 20,000 to spend on your department to improve efficiency and customer satisfaction. Recommendations Working in the health center always has room for improvement to make workflows and procedures more manageable and efficient for the staff and patients. The Call Center department is one of the most overwhelming and stressful healthcare jobs because it is where all calls are routed to assist patients.
As a manager, there are things to...