B1. Unfreezing The unfreezing phase can be applied to the process of revising the current policy. Although staff members did not adhere to the policy, there may be aspects of the policy that can be updated to ensure adherence to it in the future. Change The change phase can be applied to the process of implementing annual or quarterly competency training for the policy. If staff members are routinely trained, they will be more likely to handle similar situations more effectively and be more productive. Freezing The freezing phase can be applied to the process of testing staff members and doing simulations after training. This will ensure that staff members are retaining the new information that has been learned. It will also help the new process stick so that staff...