Case study chapter 6
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Case study chapter 6
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Using transactional analysis, describe the implied nature of the interaction between Mr. Perez and Mr. Knight. What do you believe has led to these crossed transactions?
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Using the terms assertive, passive, and aggressive, describe the implied behaviors of Mr. Knight and Mr. Perez in their interactions.
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What conflict management style is being exhibited in this case?
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How was the conflict resolved between Mr. Knight and Mr. Perez? How would you have resolved the conflict between Mr. Knight and Mr. Perez?
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What role does perception (Chapter 2), attitudes, and values (Chapter 3) play in this case?
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How might active listening (Chapter 5) have assisted Mr. Knight and Mr. Perez in understanding each others' positions?
- How is Mr. Knight, as Chair of the Board of Nike, bypassing the traditional chain of command (Chapter 6) at Nike?
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Published On:
01/08/2014
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